Returns  

We accept returns only on items purchased directly through Char-Griller® via our website: www.chargriller.com.  You can return your product(s) up to 45 days from the original date of shipment.  All merchandise must be unused, unassembled, and returned in the original packaging.  We do not accept returns on charcoal, fire starters, rubs, spices or wood chunks.   

A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product.  If your original form of payment is no longer active, we will send a check via USPS mail within 30 days.   

Return shipping is the responsibility of the customer.  Original and return shipping costs are non-refundable.  All items must be post-marked within 45 days from the original date of shipment.  

No refunds will be given on product(s) returned after 45 days from the original date of shipment.   

To initiate a return, please visit www.chargriller.com/pages/customer-support and complete our contact support form.   

This return policy applies only to products purchased directly from Char-Griller® via our website: www.chargriller.com.  If you made your purchase through an authorized Char-Griller® retailer, please contact the retailer directly for information regarding their return policy.  

 

Cancellation Policy  

Any purchase made directly through Char-Griller® via our website: www.chargriller.com may be cancelled if the order hasn’t been processed or shipped. If any order that you have placed needs to be cancelled, please visit www.chargriller.com/pages/customer-support and complete our contact support form.  Any cancellation after processing will fall under the Char-Griller® return policy.