We look forward to assisting you. The best way to reach us is by completing the form below.
Normal business hours are Monday to Friday, from 8am to 5pm ET (Eastern Time).
We aim to respond to your request within 48 business hours. However, during periods of high demand, it may take up to 5 business days to receive a response. We appreciate your patience during these times.
Submitting multiple requests could further delay response times
If you are inquiring about your order status, please be aware that due to high demand, our shipping times are currently longer than usual.
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At Char-Griller, we pride ourselves in making quality grills, smokers, and accessories, that are affordable for the hardworking families that buy them. We care about our customers and their families as much as we care about making quality products.