Contact Us
We look forward to assisting you. The best way to reach us is by completing the form below.
- US Support is available Monday through Friday, 8am to 5pm ET. European Support is available Monday through Friday, 09:00 to 17:00 (GMT+1 and GMT+2).
- We aim to respond to your request within 48 business hours. However, during periods of high demand, it may take up to 5 business days to receive a response. We appreciate your patience during these times.
- Submitting multiple requests could further delay response times.
- If you are inquiring about your order status, please be aware that due to high demand, our shipping times are currently longer than usual.
- Certain ad or cookie blockers might cause issues with submitting this form correctly. You must accept strictly necessary cookies to submit this form.
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Troubleshooting
Got a question? We've got you covered.
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Replacement Parts
Need a replacement part for your Char-Griller grill?
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Warranty
View the warranty details of your Char-Griller grill.
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Owner's Manuals
Need a product manual? They're here when you need them.
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Product Registration
Register your Char-Griller product.
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Contact Us
We're always around if you need help. Submit a request and we'll get you back up and running.