We accept returns only on items purchased directly through Char-Griller® via our website: You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on charcoal, fire starters, rubs, spices or wood chunks. A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check via USPS mail within 30 days. Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be post-marked within 45 days from the original date of shipment. No refunds will be given on product(s) returned after 45 days from the original date of shipment. To initiate a return, please visit and complete our contact support form. This return policy applies only to products purchased directly from Char-Griller® via our website: If you made your purchase through an authorized Char-Griller® retailer, please contact the retailer directly for information regarding their return policy.

Cancellation Policy

Any purchase made directly through Char-Griller® via our website: may be cancelled if the order hasn’t been processed or shipped. If any order that you have placed needs to be cancelled, please visit and complete our contact support form. Any cancellation after processing will fall under the Char-Griller® return policy.

Superior 5 Year Warranty

Char-Griller’s 5-year burn and rust-through warranty is among the best in the grill industry. Most grill brands stand behind their products for 1-year. At Char-Griller, we build durable products that last beyond the first grilling season.

When does coverage begin?

Coverage on your Char-Griller grill starts on the original date of purchase. Only the original purchaser is covered under this warranty. Please make sure you retain a copy of your proof of purchase (receipt). Locate your grill serial number and register your grill as indicated in the image. The plate with the serial number is generally on the back of the bottom half of the grill.

How to Claim Warranty

If you haven't yet, register your grill and make sure you retain a copy of your proof of purchase (receipt). Grills must be registered to file a warranty claim. Register your grill Tip: Use your mobile device to take a picture of your receipt just in case you misplace the physical copy. Once you have registered your grill, file your warranty claim. If you have any questions, contact CUSTOMER SERVICE using the chat box in the lower right corner.

What We Cover

Char-Griller will replace any defective part of its grillers/smokers, under warranty, as outlined below:

  • Charcoal & Pellet Grills
  • Gas Grills
  • Dual Fuels
  • Parts, Accessories, and Grill Covers

What Is Not Covered?

Surface issues such as:

  • Scratches
  • Dents
  • Corrosion
    Discoloring by Heat
  • Abrasive and Chemical Cleaners

IMPORTANT: Surface rust of the discoloration of steel surfaces are NOT covered.

What Will Void the Warranty?

Warranties are for the replacement of defective parts only. Char-Griller is not responsible for damage resulting from:

  • Accidents
  • Alterations
  • Misuse
  • Abuse
  • Hostile Envrionments
  • Improper Installation