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Please contact us on our website regarding any missing/damaged parts: Contact Us
Before you fill out the warranty form, make sure you register your grill at Register Grill.
For any other questions regarding assembly or additional help with the AKORN Auto-Kamado, please contact customer service using the chat box in the lower right corner.
Seasoning your grill helps to burn off any protective oils/dust/etc. left over from the manufacturing process. More importantly, this helps to protect your grill from the elements and allows for easier/quicker cleanup after each cook.
Before you use your grill, you must burn off any factory applied natural oils, dust, leftover packaging debris etc. This important step is normal for all new grills and will help ensure you avoid unnatural flavors and promote a clean cooking area.
Note: Make sure to remove all the packaging materials before the first burn in. Check inside the grill and inside the hopper to ensure that all Styrofoam and other packaging materials have been removed. There is a protective covering on the hopper fire bricks that will disintegrate / burn off during the seasoning process and there is no need to remove it.
1. Add charcoal on the fire grate (approximately 2-3 pounds of lump charcoal).
2. Follow the Lighting Instructions found in your Owner’s Manual and then set the temperature to 350°F.
3. Once up to temperature, keep set temperature for 60 minutes.
4. After holding temperature for 60 minutes, turn grill off and allow to completely cool.
5. Season your grill (see FAQ – “How and when do I season my grill?”).
After the initial burn, it is time to season your grill. This will help protect your grill surfaces over time.
1. Once your grill has cooled, use a paper towel to apply a light coat of your favorite high smoke point oil like grapeseed oil to the cooking grates, warming rack and the inside of the lid and body.
2. Prepare approx. 2-3 lbs. of lump charcoal on the fire grate (approximately 50-60 briquettes).
3. Follow the lighting instructions, set the temperature to 350°F and run your grill for 20 minutes.
4. Turn the grill off and allow to completely cool.
5. Repeat steps 1-4 two more times.
6. To protect your grill, we recommend re-seasoning your grill twice per year.
First, contact us via our Contact Form. In most cases, we can provide the needed replacement parts. If the grill is damaged to the point of being unusuable, follow the steps below. These steps also apply in the case of any damage that happens during shipping. In most cases, you will get a discount from Lowes.
1. Grill is received damaged after ordering from Lowes.com to home
2. Have your order number ready and call 1-800-445-6937, the Lowe’s customer care number.
3. Explain to Lowes that you received a damaged grill.
4. Lowe’s will begin the process of determining what to do, which is on a case by case basis.
5. If there is a possibility for a reship, it normally takes 28 days total to process. 14 days for Lowe’s and 14 days for the financial institution to process refund.
We recommend you only use enough charcoal for the expected cook time. This will depend on cook temperature, type of fuel, outdoor temperature/humidity, and other factors.
For low& slow (200-250 F), or Hot & fast (375 –450 F) Indirect heat
1) Use approximately 1-3 lbs. of lump charcoal to build fire in the center of the fire grate. When coals ignite, close lid, and begin to regulate temp with controller.
For high temp searing & grilling (325-700 F) Direct heat 1) Use approximately 2-3 lbs. of lump charcoal to build a fire in the center of the fire grate. When coals ignite, close lid, and begin to regulate temp with controller.
Do not use gasoline, kerosene, lighter fluid, or alcohol for lighting charcoal. Use of any of these or similar products could cause an explosion leading to severe injury.
Do not use instant or match-light style of charcoal briquettes. Use of ignition accelerants voids the warranty.
For best performance, we recommend hardwood charcoal briquettes, standard charcoal briquettes or lump charcoal.
We recommend using a tumbleweed or fire cube style of fire starter for igniting your grill.
NOTE: Do not use gasoline, kerosene, lighter fluid, alcohol for lighting charcoal. Use of any of these or similar products could cause an explosion leading to severe injury. Do not use instant or match-light style of charcoal briquettes. Use of these ignition accelerants voids the warranty.
Ignition first requires 3-5 minutes of charcoal activation from the open flame of a Firestarter. Stack 1-3 lbs. of lump charcoal (50-60 briquettes) into a pyramid in the center of the fire grate. Open top damper and fan cover. Light the coals using 1-2 fire starters and leave the lid open for 3-5 minutes to get the fire started. Close the lid and turn on grill controller to set all desired temperatures and timers.
Why is the controller not working/fan not turning on/grill not starting?
Check the following:
1. The power supply connection is plugged securely into the controller.
2. The power supply is plugged into a working outlet.
3. The controller is powered ON.
4. The top damper and fan cover are open.
5. Ensure you are allowing 3-5 minutes of charcoal activation from the open flame of a fire starter before powering on the controller.
If the controller is powered on and the charcoal is ignited, heat shield is removed, ensure the top damper is open and the fan cover has been opened.
Your grill will typically reach the desired temperature within 15 minutes. But many factors affect how long the grill grates and other metal surfaces will reach your desired temperature. This includes outside temperature / humidity, fuel type, fuel moisture content, among others.
When preparing your meal, we recommend allowing 20-30 minutes before beginning your cook. As you learn your product, your prep time will adapt to your preferred fuel type and local climate.
Any time you cook with charcoal, it is normal for heavy smoke when first ignited. After fuel activation, the smoke will change to a light thin smoke, indicating your grill is ready to cook.
Pre-soak wood chips for 35 minutes. Soak chunks for 1 hour and 30 minutes, or until the wood is completely saturated. After the grill has reached the desired temperature, sprinkle two handfuls of soaked wood chips or chunks over lit charcoals. Allow the chips to smoke by closing the lid. You can begin cooking after a few minutes and more soaked chips may be added to the fire later if necessary.
The controller powers the fan to add air to the charcoal and increase the temperature of the grill. Due to natural heating and cooling cycles, the grill will slowly alternate between higher and lower temperatures. These cycles typically exhibit less than 5% variance at any time and will not affect the long term cook performance.
This would likely be due to the vent being open too far, too much charcoal being activated, or the fan being on manual.
The controller uses algorithmic logic to estimate the average temperature in the middle of the cooking area, not any specific temp probe point.
When you open the lid, the cooking surface will cool, and the controller will attempt to maintain your set temperature. Opening the smoking chamber will extend cooking time. The more you keep the lid closed, the better the cooking performance.
One of the largest factors in burn performance is outdoor temperature, colder outdoor temperatures will result in faster fuel consumption. Cooking at higher temperatures and frequent opening of the lid will also increase charcoal usage. Do not use accelerants or match lit charcoal. Finally, brands of charcoal vary in quality, density and material make up, resulting in differences of performance. For optimal performance, we recommend a natural hardwood briquette from a trusted fuel brand.
To extinguish the fire after a cook, it is important to eliminate all sources of oxygen that your fuel can use to burn. First, turn the controller OFF and unplug your grill. Next, close the grill body lid, damper and fan cover allowing the fire to suffocate. Do not store or cover the grill until it has completely cooled. Depending on your earlier set temperature, this could take a couple to several hours.
Yes, first press the grill temperature button. Then, rotate the control dial to the desired temperature. Finally, press grill temp button again to set desired grill temperature target.
Yes, first press fan button. Then, rotate the control dial (fan starts in AUTO mode and can be adjusted from 0 to 100). Finally, press fan button or control dial to set. Press and hold fan button to return to AUTO.
Ash absorbs moisture which causes corrosion. We highly recommend you empty your ash pan after every cook. Charcoal and ashes left inside the ash pan may reduce the life of your grill.
When finished cooking, clean your grates, and lightly coat with the high smoke point oil of your choice like grapeseed oil. This helps to both prolong the life of the grill and ensure it is ready to use the next time you fire it up. Once your grill is completely cool, empty your ash pan, recommended after every use. Only empty your ashes into a metal container and cover with water to ensure there are no lit coals.
Extend the life of your grill by using a custom Char-Griller cover to protect your grill from dust, wind, and rain. Between use, we recommend storing your grill in a covered location to protect from sun and water. Find grill covers and accessories at CharGriller.com
Yes, all Char-Griller grills come with a 1-year warranty on defective parts as well as a 5-year rust through / burn through warranty on the grill lid and body. The warranty form is on our website at Char-Griller Warranty. Grill registration is required for warranty service. You can register your grill at www.CharGriller.com/pages/register-grill. Please be prepared to provide a copy of your receipt and the serial number located on the back of your grill body.
Please contact Char-Griller customer service using the chat box in the lower right corner
Find General Auto Kamado Troubleshooting Above.
1) Check the connection of the main temperature probe. Unplug the connection, and then reconnect. Then, unplug the grill and plug back in. 2) If error code persists, you may need to replace your probe. Contact customer service using the chat box in the lower right corner.
1) Unplug the grill power supply and open the lid to cool down.
2) Check for causes of the overheat.
• Grease Fire: Empty grease cup after each use.
3) Once grill has cooled, plug back in to clear message.
• Fan Malfunction: See fan troubleshooting.
• Probe malfunction: Clean dirty probe.
1) Unplug the grill power supply. 2) Check the connection of the fan unit at both the controller and fan. 3) Check to make sure no ashes or debris are blocking the fan/stuck in the fan. 4) Plug the grill power supply back in. 5) If error persists, contact customer service using the chat box in the lower right corner.
1) Check if using the supplied power adapter or for malfunction of power adapter. Only use the original included power supply or one of equal power (voltage and current output) 2) If error persists, contact customer service using the chat box in the lower right corner.
Yes, please follow the procedure below:
1) Download and Install the Char-Griller app from the iTunes or Google Play store.
2) Go to your grill and press and hold the power button for 2 seconds to turn on the controller. Note: For safety, you may use the Char-Griller app to turn on your grill. 3) Open the Char-Griller App. Note: If using Android, select “Allow only while using the App” when requested for background location services. 4) Go to settings and select Bluetooth. 5) On the Bluetooth list, select the Auto-Kamado-XXXX” option. 6) A code will appear on the controller display screen, enter the code when requested by the Char-Griller App. 7) On the controller, the flashing phone icon will change to solid, verifying mobile device pairing with the controller.
Please follow the procedure below:
Note: You must pair your grill via Bluetooth before connecting to Wi-Fi. Note: When Wi-Fi is enabled, the grill will automatically switch between Wi-Fi and Bluetooth depending on which signal is strongest. 1) Ensure your home Wi-Fi router is broadcasting in 2.4 GHz mode Note: If your wireless router broadcasts in a dual band 2.4/5 GHz mode, the controller will not connect. The controller will not work on 5 GHz networks. 2) Select the Wi-Fi option on the settings page and select your Wi-Fi network (enter your local Wi-Fi password if required) .
No, only one device can connect at a time. If you set up multiple devices to connect to the controller, only one will be allowed.
If you want to use a specific mobile device, you may:
1) Unpair the device you don’t want to use
2) Turn the Wi-Fi and/or Bluetooth radio off
3) OR move it out of range. Once the device you want to use is paired, it will continue to operate the grill as long as it remains in range. If the device you want to use becomes unpaired, the grill may attempt to pair a previously used device if one is found within range.
No, at this time the app cannot reset sessions for the day.
1) Verify if you have enabled Wi-Fi backup, if not, follow the steps to enable.
2) If app is currently using Wi-Fi, the signal is maybe weak, try switching over to Bluetooth.
3) If Wi-Fi and Bluetooth are both connected, verify if the controller antenna is fully seated on the controller and pointed towards the ground. The antenna is located on the back of the controller and visible from under the side shelf.
You must unpair from Bluetooth by going into Settings and pressing the X next to Bluetooth to unpair. To verify, the phone icon on the controller should be returning to flashing. Refer to your device manufacturer’s instructions for further information for unpairing the device.
Press the timer button. Adjust the desired timer duration by rotating the control knob (timer will change in 5-minute increments). Press timer button to begin countdown.
Press the Grill Temp button. Adjust desired temperature target by rotating the control knob. Press Grill Temp button again to set desired temperature target. Suggested damper setting will blink for 5 seconds.
Insert Meat Probe Connector into Probe Jack. Press Meat Probe Temp Button. Adjust desired internal meat temperature by rotating control knob. Press Meat Probe Temp Button again to switch between meat temperature 1 and meat temperature 2.
How Frequently To Clean Your Grill
If you are serious about grilling, you know that properly cleaning your grill is essential to keeping it in good working order. While we recommend at least scraping down the grates and removing the ash after each cook, here are a few other cleaning steps you’ll want to do.
Guide To Smoke For Great BBQ
Tired of speculating why your BBQ comes out with a harsh, unappetizing smokey flavor or why you can’t accomplish the perfect thin blue smoke even though you seem to be doing everything right? In this blog post, we’re offering tips for achieving clean smoke and great tasting BBQ
How To Manage The Heat In Your AKORN® Kamado Grill
The AKORN® Kamado provides great versatility for any pitmaster, perfect for going low n’ slow at 200° or hot n’ fast for the perfect sear. In this blog, we’ll teach you how to properly start and maintain the heat in your Kamado no matter what meal you want to accomplish.