Are You Ready for Grilling Season? Order Your Accessories and Parts Now!
How to Upload a Photo

How to Upload a Photo

This blog will cover the steps to upload a photo to our forms and email help system for the purposes of warranties, returns, troubleshooting or other assistance. 

If You Are Using A Desktop, Laptop or Tablet

  1. Take a photo of the receipt, missing part, damaged part or other issue with the camera on your phone or tablet.
  2. Go to your email app on your phone or tablet
  3. Open a new email and put in your own email address as the person you are sending to
  4. Add a subject line such as “Photos”
  5. Click the paperclip icon (Gmail) or the arrow on the left hand side of an open Apple Mail message and click the photo icon.
  6. Select the photo or photos you want to use
  7. Send the email to yourself
  8. Go to your laptop or desktop
  9. Open the email and download the photos you need
  10. Go to the open form or email and fill in the needed information
  11. When you get to the file upload portion, click on the “upload file” button, go to your “downloads” folder, and select the photos you took with your phone or tablet.
  12. Click “attach”
  13. Check the form one more time to make sure all the information is there and click submit. 

If You Are Using a Phone

  1. Take a photo of the receipt, missing part, damaged part or other issue with the camera on your phone or tablet.
  2. Go to the open form or email and fill in the needed information
  3. When you get to the file upload portion, click on the “upload file” button, go to your “photos” folder, and select the photos you took with your phone.
  4. Click “attach”
  5. Check the form one more time to make sure all the information is there and click submit.