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Customer Service 912-638-4724

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Superior 5 Year Warranty

Char-Griller’s 5-year burn and rust-through warranty is among the best in the grill industry. Most grill brands stand behind their products for 1-year. At Char-Griller, we build durable products that last beyond the first grilling season.

When Does the Coverage Begin?

Coverage on your Char-Griller grill starts on the original date of purchase. Only the original purchaser is covered under this warranty. Please make sure you retain a copy of your proof of purchase (receipt). Locate your grill serial number and register your grill as indicated below.

Find My Model/Serial Number

locate-model-serial-number-2

How To Claim Your Warranty

Register your grill and make sure you retain a copy of your proof of purchase (receipt).
Tip: Use your mobile device to take a picture of your receipt just in case you misplace the physical copy.
IF YOU HAVE ANY QUESTIONS CONTACT CUSTOMER SERVICE AT 912-638-4724 OR SERVICE@CHARGRILLER.COM.
REGISTER YOUR GRILL:Register >

What We Cover

Char-Griller will replace any defective part of its grillers/smokers, under warranty, as outlined below.
CHARCOAL & PELLET GRILLS
GAS GRILLS
DUAL FUELS (GAS & CHARCOAL)
PARTS, ACCESSORIES, AND GRILL COVERS
SEE MORE DETAILS:View Warranty >

What Is Not Covered?

Surface issues such as scratches, dents, corrosion or discoloring by heat, abrasive and chemical clearers, surface rust or the discoloration of steel surfaces are NOT covered.

What Will Void the Warranty

Warranties are for the replacement of defective parts only. Char-Griller is not responsible for damage resulting from accident, alteration, misuse, abuse, hostile environments, improper installation, installation not in accordance with local codes of service of unit.