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Customer Service 912-638-4724

8:30 AM – 9:00 PM EST, M-F kEncEmailtfswjdfAdibshsjmmfs/dpn

Terms of Sale

Char-Griller® Shipping

Orders take 2 -3 business days to process (excluding weekends) prior to shipping. We ship to Hawaii and Alaska.

Char-Griller® shipping rates are calculated based on weight and shipping dimensions and are subject to change. Some of our items are oversized and the shipping charge will reflect that. All shipments, unless specifically denoted, are curb-side shipments. In home delivery is not offered.

We reserve the right to choose which provider carries your shipment. We do not, however, control these shipping companies. Once a shipment is in the hands of the provider, we cannot change shipping addresses or specify delivery date or time. You will receive email updates from us allowing you to track your order throughout the shipping process.

Char-Griller® Return Policy

You can return any product within 30 days from date of shipment, EXCEPT: items which have been installed or used in any manner. Items must be returned prepaid in resale condition with all documentation, etc. Please include a copy of your original packing list for item credit. Please note the reason for return on your packing slip. Char-Griller® charges a 15% re-stocking fee on all returned items. If we shipped you the wrong item, we will refund your entire amount.

Return to: 2148 American Industrial Way Suite B
Atlanta, GA 30341

Char-Griller® Defective Policy

For any product that is determined to be defective and covered under the warranty, will be replaced by calling our Customer Service Center at 912-638-4724. Any one of our Customer Experience Specialists will be happy to assist.

Secure Shopping Cart:

All purchasing transactions take place over a secure SSL connection. We encrypt your data with industry-standard processes and technologies.

Sales Tax:

We are required to charge tax on purchases made in Georgia.  Recent legislation in the US may require Internet sales tax to be applied within your state of residence. If you live in Georgia or if your state requires Internet sales tax, it will be automatically added to your total and reflected on your credit card charge.