Warranty Information

SUPERIOR 5 YEAR WARRANTY

Char-Griller’s 5-year burn and rust-through warranty is among the best in the grill industry. Most grill brands stand behind their products for 1-year. At Char-Griller, we build durable products that last beyond the first grilling season.

WHEN DOES COVERAGE BEGIN?

Coverage on your Char-Griller grill starts on the original date of purchase. Only the original purchaser is covered under this warranty. Please make sure you retain a copy of your proof of purchase (receipt). Locate your grill serial number and register your grill as indicated below.  If you are unable to register your Char-Griller Grill at the website, Contact Customer Service.

REGISTER MY GRILL

HOW TO CLAIM WARRANTY

Register your grill and make sure you retain a copy of your proof of purchase (receipt).

Tip: Use your mobile device to take a picture of your receipt just in case you misplace the physical copy.

If you have any questions, contact CUSTOMER SERVICE:

912-638-4724
SERVICE@CHARGRILLER.COM.

WHAT WE COVER

Char-Griller will replace any defective part of its grillers/smokers, under warranty, as outlined below:

- Charcoal & Pellet Grills
- Gas Grills
- Dual Fuels
- Parts, Accessories, and Grill Covers

WHAT IS NOT COVERED?

Surface issues such as:
- Scratches
- Dents
- Corrosion
- Discoloring by Heat
- Abrasive and Chemical Cleaners

IMPORTANT: Surface rust of the discoloration
of steel surfaces are
NOT covered.

WHAT WILL VOID WARRANTY?

Warranties are for the replacement of defective parts only.
Char-Griller is not responsible for damage resulting from:
- Accidents
- Alterations
- Misuse
- Abuse
- Hostile Environments
- Improper Installation

RETURN POLICY

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