You can return any product within 30 days from the date of purchase, EXCEPT items which have been installed or used in any manner. Items must be returned prepaid* in unopened condition with all documentation. Please include a copy of your original packing list for item credit. Please note the reason for return on your packing slip. Char-Griller® charges a 15% re-stocking fee on all returned items.

If the wrong item has been received, please contact Customer Service immediately at 912-638-4724.

Please include this form with your return and mail to:

Char-Griller Returns
2148 American Industrial Way
Suite B
Atlanta, GA 30341

For questions or concerns please contact Customer Service at 912-638-4724.

*Return shipping fess are not refundable and are the responsibility of the customer returning the items. 

Download Return Form