We ship to continental U.S. locations and Canada only. The customer is responsible for all duties and tariffs on Canadian shipments.
Char-Griller® shipping rates are calculated based on weight and shipping dimensions and are subject to change. Some of our items are oversized and the shipping charge will reflect that. All shipments, unless specifically denoted, are curb-side shipments. In home delivery is not offered.
We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies. Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times.
Shipping to Canada may also incur a surcharge on top of normal shipping charges.
Char-Griller® Return Policy
If you wish to contact us about returning an item, please have your order number handy and we'll be glad to help you out! We are always happy to assist our customers in any way possible. You can return any product within 30 days from date of shipment, EXCEPT: items which have been installed or used in any manner. Items must be returned prepaid in resale condition with all documentation, etc. Please include a copy of your original packing list for item credit. Please note reason for return on your packing slip. Char-Griller® charges a 15% re-stocking fee. This is because even if a product is returned in resalable condition, we still have to pay for the box, the bubble wrap, the 3-5 percent credit card fees, and the labor that went into shipping the item. If we shipped you the wrong item, we will refund your entire amount. All returns require previously approved return authorization. Please call our customer service line at 1-912-638-4724 for replacements parts or a return authorization.
Char-Griller® Defective Policy
On any product that is determined to be defective, Char-Griller® reserves the right to replace or repair the product at our discretion.
Secure Shopping Cart:
All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.
We are required to charge tax on purchases made from Georgia. The sales tax rate is 7 percent for Georgia. This amount will be added to your merchandise total and reflected on your credit card charge. Sales to any state other than Georgia are tax-free!