Char-Griller® Consumer Warranties
WARRANTIED
*Customer MUST provide serial # and dated receipt.
NEW GRILLS
- * Missing part on new grill; NEW means reported within 2 months of purchase date.
- *Damaged part on new grill; New means reported within 2 months of purchase date.
- *Defective Part (reported 1 year from purchase date) - ONLY defective if weld comes loose before or after use (thermostat, wood parts, gas components parts (see below); Bent/dent only on new grill. Not defective if worn out or overheated.
- *Rust through (not just rust) Charcoal Models: bottom half only - (reported within 5 years from the purchase date) must provide picture, serial # and dated receipt.
GAS GRILL Additional Warranties:
- *Rust through (not just rust) Gas Models: bottom half only - (reported within 1 year from the purchase date) must provide picture, serial # and dated receipt. *Gas is a different heat than charcoal and causes rust through faster.
- *Gas burner tube/pipe, 5 yrs from purchase.
- *Other defective gas components: Push botton electric igniter, igniter box, control knobs, sparker tips, regulator hose assembly and manifold valve assembly, 1 yr from date of purchase.
NOT WARRANTIED
- Paint
- Heat damage including warping
- Wrong parts ordered by customer including freight
- Worn-out parts
- New Grill missing or damaged parts reported 2 months after purchase date
- Grill hoods unless damaged/missing in shipping and reported within 2 months after purchase date
- Rust (not rust though)
- Rust through on bottom half of GAS grill - reported after 1 year from the purchase date
- Rust through on bottom half of Charcoal grill reported after 5 years from the purchase date
- Rust through on any and all HOODS regardless of the purchase date
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