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Char-Griller® Consumer Warranties

 WARRANTIED 

                 *Customer MUST provide serial # and dated receipt.

NEW GRILLS

  • * Missing part on new grill; NEW means reported within 2 months of purchase date.
  • *Damaged part on new grill; New means reported within 2 months of purchase date.
  • *Defective Part (reported 1 year from purchase date) - ONLY defective if weld comes loose before or after use (thermostat, wood parts, gas components parts (see below); Bent/dent only on new grill.  Not defective if worn out or overheated. 
  • *Rust through (not just rust) Charcoal Models: bottom half only - (reported within 5 years from the purchase date) must provide picture, serial # and dated receipt.

GAS GRILL Additional Warranties:

  • *Rust through (not just rust) Gas Models: bottom half only - (reported within 1 year from the purchase date) must provide picture, serial # and dated receipt. *Gas is a different heat than charcoal and causes rust  through faster.
  • *Gas burner tube/pipe, 5 yrs from purchase.
  • *Other defective gas components: Push botton electric igniter, igniter box, control knobs, sparker tips, regulator hose assembly and manifold valve assembly, 1 yr from date of purchase.

 

NOT WARRANTIED 

  • Paint
  • Heat damage including warping
  • Wrong parts ordered by customer including freight
  • Worn-out parts
  • New Grill missing or damaged parts reported 2 months after purchase date
  • Grill hoods unless damaged/missing in shipping and reported within 2 months after purchase date
  • Rust (not rust though)
  • Rust through on bottom half of GAS grill - reported after 1 year from the purchase date
  • Rust through on bottom half of Charcoal grill reported after 5 years from the purchase date
  • Rust through on any and all HOODS regardless of the purchase date